Tech4tourers offers a manufacturer warranty on products store wide. In most circumstances we will not require the product to be shipped back but instead will need sufficient evidence by way of photos and videos.
Headlight Warranty:
As of the 22/08/23 all headlights will have a 18 Month Warranty period.
During this period if any issues occur simply send an email to tech4tourers@gmail.com and we will work to resolve the issue for you. Please understand we are a small Australian owned and operated business who cares and truly values our customers so we will never fail to assist should it be required.
If the warranty claim requires the product to be returned via shipping then the customer is responsible for covering the associated shipping costs until the claim has been finalised. At this point we will determine if the warranty is covered and in doing so determine if you will be reimbursed for the shipping fees.
In line with our Terms and Conditions Tech4tourers will not warrant any products that have been perceived to be faulty upon arrival (unless damaged during shipping). By purchasing and agreeing to the TS&cs you've acknowledged that all products are tested prior to being fulfilled and shipped, therefore if products have failed within installation its due to your own negligence.
What is covered by your warranty
As stated above Tech4tourers offers a limited Manufacturer warranty on products storewide. Below is a list of examples which will not be covered:
- Damaged caused by negligence during installation or use
- Wear and tear beyond the scope of normal amounts
How to lodge a warranty claim:
If you'd like claim warranty on a purchased product search Warranty ticket.
Note: All warranty claims must be submitted through this link to be processed by our team. All claims made via Social media, Email or other portals will be disregarded.
What happens if your claim gets Denied
If the warranty claim requires said product to be returned via shipping and is denied then its the customer's responsibility to covered all shipping costs including returning the product after the claim has been made.