FAQ

Tech4tourers

Tech4tourers (T4T) is a small locally owned and operated business based in QLD Australia that is devoted and driven to provide Premium Quality 4wd Accessories which will have you leaving the rest for dead. We have been in business since September of 2021 but have been in the Industry as a passionate "tourer" for over a decade!! All this two say our gear will not disappoint. 

In this day and age the market is constantly been flooded with poor excuses for 4wd accessories. Our values align with quality and performance not cheap and nasty! Meaning all our products have been tried, tested and developed here In Australia with an emphasis of separating our products from the rest. 

How do we do this you may ask? A simple example could be the the genuine Twill woven carbon fibre used on our steering wheels instead of the cheaper, tackier Vinyl counterfeit option most if not all other offering have. Another example may be the fact that all our lights are professionally painted by DONE RIGHT PAINT WORX in QLD or that we use DEPO or TYC headlights which are the highest quality available on the market. Cheap offering (chinese) will yellow and fail within 6 months. How do we know? We've tested them!

The list goes on but you get the point 😁. 

Yes. Tech4tourers can customise all lighting and steering wheels to your needs and requirements. For more information please reach out to us a Tech4tourers@gmail.com

Shipping

Tech4tourers currently only supplies to the Australian Market.

Due to high demand we are currently working on a 2-6 week lead time from the time you order until your lights are built. All lights are made in Metro QLD Australia so shiping can be estimated at around 1-5 Days. Please understand that we will constantly be working our best to get your order shipped ASAP!

For all orders other than complete headlights the shipping time frame is 2-5 days with Same or next Day fulfillment. Some items may be placed on back order causing longer wait times. Typically if your order hasn't been shipped within 2-3 business days please reach out via online chat or Email Tech4tourers@gmail.com for an update.

Order tracking emails are an automated function fulfilled by our website provider, meaning the emails are always sent. Why haven't I received one? If you haven't received one please check (Junk,Spam, Promotion) folders when searching for the email. Failing this your order may not have been shipped yet, we are always working our hardest to have order shipped out ASAP so please do hold tight. 

Info about my order

"Awaiting fulfillment" means that your order is being processed and prepared/built for shipment. Once your order is fulfilled, you will receive a email notification with tracking information.
Note. Headlight build times are 2-6 weeks, if you lights are within this time, please wait patiently. Updates aren't offered a variation will occur.

Order confirmation emails are an automated function fulfilled by our website provider, meaning the emails are always sent. Why haven't I received one? If you haven't received an email chances are you are looking in the wrong place, please check (Junk,Spam, Promotion) folders when searching for the email. Failing this ensure your email is correct. 

Warranty

Yes, Tech4tourers offers a manufacturer warranty on products store wide. In most circumstances we will not require the product to be shipped back but instead will need sufficient evidence by way of photos and videos. 

As of the 22/08/23 all headlights will have a 18 Month Warranty period. 

During this period if any issues occur simply send an email to tech4tourers@gmail.com and we will work to resolve the issue for you. We will require a detailed description of the issue and photos or videos to support the case. Please understand we are a small Australian owned and operated business who cares and truly values our customers so we will never fail to assist should it be required.     

If the warranty claim requires the product to be returned via shipping then the customer is responsible for covering the associated shipping costs until the claim has been finalised. At this point we will determine if the warranty is covered and in doing so determine if you will be reimbursed for the shipping fees.  

In line with our Terms and Conditions Tech4tourers will not warrant any products that have been perceived to be faulty upon arrival (unless damaged during shipping). By purchasing and agreeing to the TS&cs you've acknowledged that all products are tested prior to being fulfilled and shipped, therefore if products have failed within installation its due to your own negligence. 

As stated above Tech4tourers offers a limited Manufacturer warranty on products storewide. Below is a list of examples which will not be covered:

- Damaged caused by negligence during installation or use 

- Wear and tear beyond the scope of normal amounts 

In order to submit a warranty claim please follow the following process. Email - Tech4tourers@gmail.com

Subject - Warranty (Order Number)

Text - Please describe the issue in full, any and all detail will help. We will also require sufficient photos and or videos.

After sending the email we will work with you to solve the issue ASAP.

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